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Telemetris QUALITY REPORT... for quality monitoring in customer relationship centers be no longer a luxury!
A solution really close to users
Simplify the realisation and optimize the evaluation monitoring.
You have a real-time visibility on assessments remaining to be done.
For each consultant, you apply the number of evaluation according to a desired reference period (week, month, quarter, etc.).
For each evaluation, it is possible to apply a workflow based on different goals of successive validation, approval, refusal ... and reflection in the statistics.
Each assessment is archived for a desired time according to the rules of regulation or your social constraints.
You can have immediate access to assessments historized in the application.
Identify the strengths and weaknesses for each individual and each group.
You run through trends reporting and advanced modular. Supervisors focus on analyse the process points rather than spend their time on consolidating the statistics in their usual spreadsheets.
Analyse and communicate on progress you've made. You see progress curves instantly and you can export the results to various internal supports.
Make a fair evaluation. You encounter the results of various evaluations, compare the evaluators and establish uniformity of the results-treatment.
Optimize the training time. You train the agents according to their profile type and fill their real gaps.
Telemetris QUALITY REPORT, gives us the possibility to control in real time the supervisrs' and coaches' activity through baromerers of performation (number of coachings, topic of coaching and frequency per agent). Futhermore, we did not expect to win 1 Full-time equivalent by eliminating time spent in maintaining the storage of paper evaluations.
Groupama Banque
Sensabyl BOUACHA
The company changes... quality monitoring must follow.
Create a quality framework. You transfer this tool to your entire contact center and standardize your quality monitoring system around a common standard.
Stick closer to your performance objectives. You create yourself as much models of assessments forms as you wish according to your new products' evolution or process change.
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Telemetris QUALITY REPORT has become the monitoring support tool of training and validation knowledges of the Coffee Specialists
Nespresso France
Telemetris QUALITY REPORT Demonstration
Understand the solution proposed for your customer relationship center in two minutes ...by video