Telemetris FEEDBACK REPORT... listen to your customer's voice and measure the perceived quality !

 
 
 
 
 

It's because we wanted to make this service accessible for all types of businesses that this solution of measuring the perceived quality adapts to your new needs

 
 
 
 
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Distinguish yourself while surprising your clients !

Immediately after his call to your contact center your customer is called back by an IVR to collect his satisfaction hot.

 
 
 
 
 
 
 

Reduce processing costs keeping a high survey turnout!Billed by minutes, our fully automatic solution replaces effectively the "prepaid return envelop"or "Human calls".

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Telemetris opens its effective platform to multiple purposes

Loyalty program / Conquest :  lead automatic call campaigns around personalized offers based on your customer types. Only returns scored as receptive are taken by an agent who finalises the deal.

Recovery : an automatic call lets you, at smaller costs, remind your clients to pay their outstanding bills. In case of a more "aggressive" outstanding, the answered call may be transferred to a specialized agent.

Panel : question regularly your customers about your new offers.

The possibility to combine the quality perceived by the customer with the performance evaluation of each agent.

The instant satisfaction barometer on the service provided by the contact center.

The immediate visibility on the assessment of a new service or product.  The client went through a new IVR? The agent has promoted a new product? ...
Marketing Service has an immediate feeling upon these news and can react accordingly.

The tool for detecting and holding a dissatisfied customer immediately.  If the answer is too negative at the moment of automatic voice survey, the customer is automatically connected with your loyalty service  to trigger a market regaining process.